Responding to an emergency:

What to do:

• Remain calm.
• Check for danger (e.g. fires, gas leaks, damage to buildings).
• Stay where you are unless it is unsafe, or you are officially told to leave.
• If necessary to keep safe, turn off electricity, gas or water mains.
• Be prepared to move into a safer part of your building.
• Seek help from those around you, and offer to help them too.
• Don’t use the telephone except to report immediate emergencies.
• Listen to local radio stations for official warnings and advice.

Evacuation:

If you are officially told to evacuate and you are able to safely access them, take with you:

• Your survival kit and important documents.
• Warm clothes and sturdy shoes.
• Radio and torch.

If it is unsafe to stay where you are, arrange shelter for yourself. Try to stay with neighbours, friends or family.

No Water?

First use your stored water, then your water cylinder and toilet cistern water (if no chemicals added). Boil all other water for five minutes before drinking.

No Electricity?

Use your emergency lighting, heating and cooking facilities.

No Sewerage?

Use a plastic bag in a bucket or in the toilet bowl or make a temporary toilet outdoors.

No Phones?

Seek assistance of neighbours. If it is safe, go to your nearest Emergency Services base.

Reinstatement of Damage – Where to start/what to do:

• Where possible act promptly and safely to prevent any more damage to your building, plant, stock or other contents.
• Try to make the building safe, weatherproof and secure.
• Take pictures of the damage (building, plant, stock and other contents) for your insurance claim.
• Keep all damaged items for inspection.
• Get essential services repaired e.g. water, electricity, gas, sewerage – keep copies of your bills.
• Make a list of any perishables you have to dispose of.
• Don’t start non-essential repairs without your Insurance Company’s approval.
• For “all” House and Contents Earthquake damage:   

  - Earthquake Commission (EQC):

  0800 326 243

• For Motor, Commercial and Rural Property damage call your BrokerWeb Member Broker, or if you can’t get through and you know who you are insured with, call your Insurance Company as follows: 
  

  - ACE Insurance:	(09) 302 0267
  - Allianz New Zealand:	0800 500 115
  - AMP:	0800 808 121
  - Ansvar Insurance:	0800 123 344
  - CHARTIS:	(09) 355 3100
  - China Taiping:	(09) 307 3876
  - Lumley General:	0800 620 003
  - Motor & General:	(09) 377 4143
  - NTI New Zealand:	0800 684 247
  - NZI:	0800 227 653
  - QBE Insurance:	0800 500 160
  - Vero Insurance:	0800 808 121
  - Zurich New Zealand:	0508 987 424